Competitive Business Skills for Continuous Improvement
| Course Code |
Course Title (Click on code for further information) |
Duration |
| CBS 80 |
Achieving Performance Excellence |
3 Days |
| CBS 81 |
Benchmarking for Continuous Improvement |
2 Days |
| CBS 82 |
Managing for Project by Project Improvement |
2 Days |
| CBS 83 |
Process Mapping for Continuous Improvement |
1 Day |
| CBS 84 |
Deploying Project by Project Improvement |
2 Day |
| CBS 85 |
Tools for Quality Improvement |
3 Days |
| CBS 86 |
Managing for Customer Satisfaction |
3 Days |
| CBS 87 |
Facilitating Skills for Continuous Improvement |
3 Days |
| CBS 88 |
Quality Circles and Small Group Activities |
3 Days |
| CBS 89 |
Quality Costs and Performance Measurement |
2 Days |
| CBS 90 |
Managing Organisational Change |
3 Days |
| CBS 91 |
Managing Conflict, Change & Handling Difficult People |
3 Days |
| CBS 92 |
The Balanced Scorecard |
3 Days |
| CBS 93 |
Time Management |
1 Day |
| CBS 94 |
SA 8000/ ISO 26000 Social Responsibility |
2 Days |
| CBS 95 |
Emotional Intelligence |
4 Days |
| CBS 96 |
Beyond Emotional Intelligence |
3 Days |
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Course Overview |
Outcome |
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Those organisations that are seriously interested in adopting the principles of a Continuous Improvement Process recognise that the behaviour of all managers, starting at the top, is critical to creating the new culture. Although there have been many theories of leadership, many have been difficult to translate into practical actions for managers "on the ground"
Clearly there is no prescription for effective leadership, but there is a common set of skills required. These training courses sets out to explain the need for culture change and to provide straightforward knowledge and skills for managers at all levels. It avoids the hype and buzzword associated with what is seen as the "soft" side of continuous improvement and is intended to be a practical application of the key principles. These courses should be of relevance to anyone who manages other people and who seeks to enhance their ability in order to harness full staff potential.
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The outcome of this training will result in the delegate adopting a dynamic and systemic approach towards developing core organisational objectives towards a sustainable and continuous improvement process which delivers Customer Service.
Assessment is demonstrated via practical assignment in class in form of case studies, team exercises and examination.
On site mentorship is availeble on client request.
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